Frequently asked questions

How i can cancel my order ?
For any cancellation of your order, you must contact us as soon as possible at If the order has not yet been prepared or shipped, we will proceed to its cancellation. If 24 hours have passed since your order was placed, no cancellation or modification will be possible
What are the shipping and delivery times ?
For the shipping time, It takes between 1 and 3 working days to prepare and process your order. About the delivery time, it takes an average of 5 to 10 working days for delivery to your home
There are products missing from my order, is this normal ?
Yes, it is quite common, the products with a short processing time will be sent first. Therefore, there may be a few days difference between the reception of your different packages. If you think that your order is incomplete, please contact our customer service.
Why my debit/credit card doesn't work ?
Please check your card details to ensure that the information is correct. In particular, the first and last name entered must bethe same as the one on the card. Check if your card limit has not been reached or reviewed by your bank. If it still doesn't work, please try another card or pay with another payment method.

Contact form

    Please prove you are human by selecting the heart.